Effective Date: 18th February, 2026
Business Name: Love Zina
ABN: [Insert ABN]
Location: Sydney, Australia
Contact: yiasou@lovezina.com

Love Zina (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, placing an order or subscribing to our mailing list, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide, including:

From WooCommerce (Orders & Checkout)

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order details
• Partial payment information (card details are processed securely by our payment providers — we do not store full credit card numbers)

From WordPress (Website Forms & Accounts)

• Contact form submissions
• Customer account details (if you create an account)
• Optional comments or reviews
• IP address, device type and browser information

From Omnisend (Email & SMS Marketing)

• Email address
• Name (if provided)
• Marketing preferences
• Email engagement data (opens, clicks, link interactions)

Automatic Collection (Cookies & Analytics)

• IP address
• Device details
• Browsing behaviour on our site
• Cookies, pixels and similar technologies that support site functionality and improve your shopping experience

2. How We Collect Information

We collect information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Submit a contact form
• Enter your email during checkout
• Browse our website
• Interact with marketing emails

3. Why We Collect Your Information

We use your information for purposes including:

• Processing and fulfilling orders
• Managing shipping, delivery and returns
• Providing customer service
• Sending order confirmations and updates
• Sending marketing communications (only with your consent)
• Personalising your shopping experience
• Improving our website and products
• Fraud prevention and security
• Meeting our legal and tax obligations

4. How We Use Your Information

Your information may be used to:

• Complete transactions
• Communicate with you
• Improve site functionality
• Provide targeted or personalised content
• Send optional marketing emails through Omnisend
• Analyse website performance and customer behaviour

You may opt out of marketing communications at any time by clicking Unsubscribe in any email or contacting us directly.

5. Disclosure of Your Information

We only share your information with trusted third-party service providers necessary to operate our business, including:

• WooCommerce (e-commerce platform)
• WordPress (website infrastructure)
• Payment gateways such as Stripe or PayPal
• Omnisend (email & SMS marketing automation)
• Web hosting provider
• Analytics providers 

These partners only receive the information required to perform their services and are not permitted to use it for their own purposes.
We do not sell or rent your personal information.

6. Overseas Disclosure

Some service providers — such as Omnisend or hosting services — may store data on secure servers located outside Australia (e.g., the United States or the European Union).

We take reasonable steps to ensure these providers comply with Australian privacy standards.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Support website functionality
• Keep items in your shopping cart
• Understand website usage
• Improve your browsing experience

You can disable cookies through your browser settings, but some site features may not function properly.

Marketing emails may also include tracking pixels to measure engagement (such as opens or clicks).

8. Marketing Communications

When you opt into our mailing list, you consent to receiving:

• New product updates
• Promotions and offers
• Seasonal collections
• Love Zina news

You may unsubscribe at any time.
Unsubscribing from marketing does not affect transactional emails (e.g., order confirmations).

9. Access, Correction & Deletion

You may request:

• A copy of your personal information
• Updates or corrections to your details
• Removal from our marketing list

To make a request, contact yiasou@lovezina.com.
For privacy reasons, we may require identity verification.

10. Data Security

We use industry-standard security measures including:

• SSL encryption
• Secure payment processing
• Limited internal access to customer data
• Regular platform security updates

We never store full credit card information.

11. Data Retention

We retain information only as long as needed for:

• Legal and tax compliance
• Order and delivery fulfilment
• Customer service needs

Marketing information is retained until you unsubscribe or request deletion.

12. Children’s Privacy

Our website is intended for adults.
We do not knowingly collect information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be posted on our website.

14. Contact Us

If you have questions about this Privacy Policy, please contact:

Love Zina
Sydney, Australia
Email: yiasou@lovezina.com