Who we are
Suggested text: Our website address is: https://lovezina.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
LOVE ZINA — PRIVACY POLICY
Effective Date: [Insert Date]
Business Name: Love Zina
ABN: [Insert ABN]
Location: Sydney, Australia
Contact: yiasou@lovezina.com
Love Zina (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website, placing an order or subscribing to our mailing list, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide, including:
From WooCommerce (Orders & Checkout)
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order details
- Partial payment information (card details are processed securely by our payment providers — we do not store full credit card numbers)
From WordPress (Website Forms & Accounts)
- Contact form submissions
- Customer account details (if you create an account)
- Optional comments or reviews
- IP address, device type and browser information
From Omnisend (Email & SMS Marketing)
- Email address
- Name (if provided)
- Marketing preferences
- Email engagement data (opens, clicks, link interactions)
Automatic Collection (Cookies & Analytics)
- IP address
- Device details
- Browsing behaviour on our site
- Cookies, pixels and similar technologies that support site functionality and improve your shopping experience
2. How We Collect Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Submit a contact form
- Enter your email during checkout
- Browse our website
- Interact with Omnisend marketing emails
3. Why We Collect Your Information
We use your information for purposes including:
- Processing and fulfilling orders
- Managing shipping, delivery and returns
- Providing customer service
- Sending order confirmations and updates
- Sending marketing communications (only with your consent)
- Personalising your shopping experience
- Improving our website and products
- Fraud prevention and security
- Meeting our legal and tax obligations
4. How We Use Your Information
Your information may be used to:
- Complete transactions
- Communicate with you
- Improve site functionality
- Provide targeted or personalised content
- Send optional marketing emails through Omnisend
- Analyse website performance and customer behaviour
You may opt out of marketing communications at any time by clicking Unsubscribe in any email or contacting us directly.
5. Disclosure of Your Information
We only share your information with trusted third-party service providers necessary to operate our business, including:
- WooCommerce (e-commerce platform)
- WordPress (website infrastructure)
- Payment gateways such as Stripe or PayPal
- Omnisend (email & SMS marketing automation)
- Web hosting provider
- Analytics providers (if used)
These partners only receive the information required to perform their services and are not permitted to use it for their own purposes.
We do not sell or rent your personal information.
6. Overseas Disclosure
Some service providers — such as Omnisend or hosting services — may store data on secure servers located outside Australia (e.g., the United States or the European Union).
We take reasonable steps to ensure these providers comply with Australian privacy standards.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Support website functionality
- Keep items in your shopping cart
- Understand website usage
- Improve your browsing experience
You can disable cookies through your browser settings, but some site features may not function properly.
Marketing emails may also include tracking pixels to measure engagement (such as opens or clicks).
8. Marketing Communications
When you opt into our mailing list, you consent to receiving:
- New product updates
- Promotions and offers
- Seasonal collections
- Love Zina news
You may unsubscribe at any time.
Unsubscribing from marketing does not affect transactional emails (e.g., order confirmations).
9. Access, Correction & Deletion
You may request:
- A copy of your personal information
- Updates or corrections to your details
- Removal from our marketing list
To make a request, contact yiasou@lovezina.com.
For privacy reasons, we may require identity verification.
10. Data Security
We use industry-standard security measures including:
- SSL encryption
- Secure payment processing
- Limited internal access to customer data
- Regular platform security updates
We never store full credit card information.
11. Data Retention
We retain information only as long as needed for:
- Legal and tax compliance
- Order and delivery fulfilment
- Customer service needs
Marketing information is retained until you unsubscribe or request deletion.
12. Children’s Privacy
Our website is intended for adults.
We do not knowingly collect information from children under 13.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on our website.
14. Contact Us
If you have questions about this Privacy Policy, please contact:
Love Zina
Sydney, Australia
Email: yiasou@lovezina.com